Delivery Policy

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Thank you for visiting and shopping at Dermacell Cosmetics and Healthcare website, Please read carefully our Delivery Policy before purchasing any items from our Store. By proceeding with a purchase, you agree to our Delivery Policy.

Delivery Countries

We currently only deliver our products within South Africa. We cover all the provinces, rural and urban areas within South Africa. All other countries and regions are excluded. Please do not make a purchase if your delivery address is outside South Africa.

Delivery processing time

All orders will be processed within 5 – 10 working, we use standard express courier to deliver to all locations within South Africa.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery rates and estimates

The standard delivery rate across South Africa is R150 (This number can change without notice as we rely on our courier partners for delivery – please review the delivery charge carefully in your cart), if you place a large order this amount may be adjusted based on the size of the order.

Delivery confirmation and Order tracking

When your order has been accepted, you will receive an initial order confirmation email, followed by a delivery email from our delivery partners. This email will contain an order tracking number, with a tracking link you can use to track the progress on your delivery.

The tracking link will be active after a couple of hours, usually after 6-7pm the same day, although this time may vary depending on the delivery company used. When the tracking link is activated, it will contain useful information about the location of your order and delivery progress.

If you experience any difficulty tracking your order, please send an email to pta@dermacell.co.za to receive assistance.

Custom, duties and taxes

There are no customs and duty tax to be paid on any order.

Damages

Dermacell is not liable for any products damaged or lost during delivery. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.